Customer Testimonials
It was a no pressure buying experience. They were still willing to negotiate a fair price on trade in and purchase of another vehicle.
Dealership is nice and clean. Service adviser was nice and did keep me updated on the repairs. However the repairs took 2 weeks. This was after the parts were delivered. Have to return vehicle now because transmission is leaking and vehicle is stalling after being driven. Wasn't doing that before. Only drove it 70 miles after repairs and now it has to be returned.
Great service always I have no complaints I will be back. I have nothing but good things to say.
The service I received today was excellent and done in a timely manner with explanation of service to be provided 🤗
I have taken my car here for years and have always been impressed with the communication, accuracy, and clarity provided by the service staff. I never feel pressured to perform services and I am always clear on what is needed to keep my vehicle running its best. And I know that my car is in good hands here.
Service was excellent. The wait for what I had done was a little longer than I expected
Excellent experience. Previously purchased Murano for my wife, asked for George because he was extremely helpful and professional during that previous deal.
I was satisfied with the service I received i’ve been a customer at Dick Smith since 6/19 all my maintenance and service work is done at Dick‘s at Saint Andrews
The car was very nice and in great condition. It was clear that it had recent maintenance/inspection performed. The staff were friendly, and my salesman Juan was excellent to work with.
Very helpful and didn't try to sell any unnecessary repairs. Waiting area was clean and staff was courteous
Friendly, knowledgeable and thorough. Expensive but complete diagnosis and car care. Highly recommended for Nissan service
The service was very good. The waiting room is comfortable. The service department and entire staff were professional
Paid for a service that was done at another Nissan place. Neither took responsibility for a part that was brans new and don
My service was ok nothing to brag about. Maybe my next time will be better.
They got me in right away for my oil change and tire rotation. Excellent service as always.
Everyone was professional and helpful. The work was done in a Timely manner. Thank you
Very helpful when looking at new cars. Great process and staff. Would recommend the dealership
Professional knowledge of the situation we had a few set backs but it turned out well for both parties involved
Very pleasant experience. Knowledgeable people. Clean facility. On time. Car was better when I got it than when I left it.
Fast friendly service love text Carter have worked with him over the years and he really delivers. Excellent customer service.
Purchased A Titan from them and have been very pleased, Brandon in service is very courteous.
George Dia was the best salesman I could’ve come across. He made the process a lot of fun.
Very pleasant, explained the service report where I could understand. I do wish that with the service department it was better marked. with the fork in the road were one is Dick Smith and other is Inferenty. I saw the service sign at the Infinity which I turned and got stuck behind cars. After turning around saw the service shop for Nissan.
Efficiency, knowledge, explaining what was serviced on my Titan and and giving the Titan a spray off
Fast, efficient and friendly service. Carter is great to work with. He is honest and dependable.
Had an amazing experience at Dick Smith, quick process. No xx. No hassle! Michael was great! Had me in the car I wanted in no time, and out the door to enjoy the weekend.
From scheduling to billing, the process was seamless. Greg did a great job scheduling and keeping me informed all through the process. A pleasant experience.
Great service all the time savings and time always take care of my vehicle thank you so much
Good reliable service every time. I appreciate that they not only do the normal maintenance, but also they give it a nice car wash. Carter does a great job.
We worked with Don Harris and he was so helpful. He made sure to stay within our budget and listen to our needs. The whole staff was very helpful and welcoming from the start.
The dealership was clean, and the staff was friendly. The process was an experience that took longer than expected but overall great.
Over the years I would normally have appointments with April, however since she is no longer there I was greeted by Carter. Great job, Carter. He was very pleasant as well as very knowledgeable. He also kept me up to date on the time schedule as they were very busy in the back. Will schedule future appointments with Carter.
Carter in service dept is helpful as can be very professional very courteous. I’ve only been part of the Dick Smith dealership for a short time, but it’s been a very good experience so far. 👍
Confidently great service. I feel that my service manager is honest and truly cares about the customer.
Michael Plant was amazing I will refer my friends and family Dick Smith Nissan and Michael.
Quality of service and interaction with the service rep was very good, as usual. No complaints here.
The St. Andrews location was welcoming and our salesman was helpful when I had questions about the car.
Dick Smith Nissan of St. Andrews was fast friendly and professional. All of the required services were completed without any issues 10/10!!
They are very good and efficient the only thing is we got there at 930 am and left at 1:20pm
Great service and experience. Informed me throughout the entire process and gave options for repairs.
DICK SMITH NISSAN OF ST.ANDREWS..IS MY GO TO DEALERSHIP FOR SERVICING MY 2022 NISSAN PATHFINDER..MY #1 WORKER IS DAVE LAUER..HE NOT ONLY LISTENS TO MY REQUEST FOR SERVICE..HE MAKES SURE WHEN I LEAVE I HAVE A BREAKDOWN OF WHATS HAPPENED AND WHAT I NEED TO CONSIDER FOR THE FUTURE..THANKS DAVE LAUER...
Michael was great, excellent knowledge of the vehicle I was testing. Allowed me to drive to home in Chapin for wife to drive back and check out vehicle. The finance was quick and got great rate. Exceeded all my expectations.
Always knowledgeable about my vehicle and honest about pricing. We have bought and serviced 3 vehicles here in the last several years.
They are friendly and fast i received my vehicle back in a timely manner and they have good customer service
I had a brake light replaced a couple of weeks ago at the dealer and it failed. I was pleased with the follow up.
Shoutout to Don, Mac, and Ethan for making my first leasing experience a seamless one!
Great , fast service, very polite and well mannered staff, my car is running smoothly and nice.
I purchased my vehicle from the location. Convenient, friendly staff with a greeting upon arrival. Inquire about the service needed and follow up.
They were great and not pushy and did not prseure me to get extra service
I'm always pleased when I come in to get my vehicle serviced. Carter is always knowledgeable and helpful. The new system where we get notifications via text message is awesome.
Great service. Wish they had told me they now have a service fee for using my debit card so I could have written a check instead.
Don Harris was a pleasure to work with. I bought a car for my daughter on trip home from USC - I would highly recommend working with Don - a true professional.
Good service. Disappointed that the snacks were taken away and only basic coffee available now. I always thought those were a nice touch while waiting for my car.
While the service was excellent, charging three percent for using a credit card is really petty. Especially with the prices you charge. I guess I could carry a couple of thousand dollars on me to avoid the charge, or I could just go elsewhere for my service.
I was greeted in a very timely manner. The estimate oof the time that my car's services would be completed was accurate.
The service was good, however, the cost for labor was too much for 30 minutes.
One negative comment. The parts dept does not respond to emails requesting price and availability of items.
I appreciate the professionalism at Dick Smith Nissan / St Andrews / Fernandino Rd. I appreciate that when the dealer services a vehicle and replaces a part, you get a limited warranty on those parts.
Service advisor very good. Secretary very nice also.. You use to have refreshment in the waiting area ,would be nice to have especially when you are sitting a long time waiting for a car.
Greeted promptly and addressed why there. Car was taken back promptly. Adviser came and reviewed additional car needs based on the tech’s inspection of my car. The advisor was able to help me decide on the additional service to be done that day and was completed.
My wife and I had a very good experience in purchasing our new car. The whole staff was very nice and treated us with respect. Everyone of the staff that we were introduced to were very nice and treated us well. The office environment was very nice and clean. The whole team was professional in the whole sales experience.
The customer service is great. They don't have you waiting forever to let them know what's wrong with your vehicle. They come out right away.
Super smooth and quick car shopping experience. Everyone there was super nice and professional. I highly recommend this dealership.
Super smooth and quick car shopping experience. Everyone there was super nice and attentive! Jermaine helped me find the perfect car and answered all of my questions. Would definitely come here again!
Very professional and he explained things to me where I could understand. I’ll continue to have our cars serviced there.
Very nice salesmen, particularly Jermaine. Thank you for all your help. As bb cc ff x
Was a rocky start due to a part delay. Wrong part ordered which caused a wasted visit of 3 hours and then a reorder. My ticket was open and couldn't be found after several calls to reschedule. Part had to ordered again. All that said, the end of the story went great and I am very pleased. I believe they worked hard to make things right.
Mac is the best informed and you can trust him he is a man of honor and keeps his word
The service person was very helpful and the service was done well. However, I noted the price was considerably higher than last visit. Price had doubled for oil and filter.
Great professional salesman (Don Harris) who adds a personal touch that I really liked. Everyone presented themselves as you would want in a dealership!
I was greeted immediately upon arrival and greeted by name. Rep was very courteous. Kept me abreast of what was going on. Asked before doing any repairs beyond what I originally requested. Washed my car!!! Very good experience. Would recommend to friends and family.
Offer me a coupon for my review!or stop emailing me with this nonsense. Thanks
Dick Smith Nissan Carter always greets me professional via phone and or in person!! Always a good experience
Quick service, service technician is very knowledgeable and lets the customer know how long the service will be. Very nice waiting area that is clean and comfortable.
Dealership was very supportive and helpful in the process of finding a replacement vehicle for my rogue
Always reliable service from our Service Advisor, Carter Welsh. He has worked with us for many years and we have always felt that he has our best interests in mind. Because of his service we would always recommend Dick Smith Nissan.
George Dia and team were fantastic! They helped me to get exactly what I was looking for!
It was a great experience from when I pulled on the lot to when I left in my new car! George was great!!
They were very helpful and I found what I wanted and bought it Thank you for helping me
Fast courteous service. Tech explained what was needed, and showed me the results of the checkup
Great Experience, car was serviced & I was kept informed of what was happening when it was completed.
Dick Smith Nissan dealership really do listen to their customers needs. George Dia (salesman) made my car shopping experience Pleasurable
Carter had me set up in the system and told me how long it would take to do the maintenance. He came out later and explained why it was taking slightly longer than promised. The oil plan had to be unexpectedly replaced. The cost was as promised. The staff is always very professional.
The service center is pretty good. People friendly and they get you on your appointments time. Only thing for me is my second time here and when I get my car back it’s always funky and I just feel it’s too early in the morning for anyone to smell like that.
Wonderful experience! Everyone we dealt with was very professional, nice and informative. our salesman Michael Plant was extremely helpful and patient with us. The Finance guy and the instructor was great! Enjoyed our visit!!
Good service. Thorough inspection. Good feedback during the process .Friendly customer service representative who was knowledgeable.
They are always accommodating to my schedule to help me get my car in for service, as quickly as possible.
Great experience, got my car on a timely manner. I did not have appointment I’m very satisfied with the work and I appreciated that.
It took a while to get my car back because it needed a lot of work done on it. I’m very satisfied with the work done on it. The work is exceptional, plus great customer service with Dave, Dwayne and Brice. Thank you
Always get good service st andrews dick smith nissan. I trust them with my car.
I came to get an appointment for my oil change but they squeezed me in and I appreciated that.
Great experience, very knowledgeable and attentive , got my truck on a timely manner, great job.
Great service. My car is running better than ever. Pleased they were able to finish all the work before I had to go to work. Plus have the car washed. Surprised and very happy. Keeps me coming back.
I have had service at another Nissan dealership, and I prefer the Saint Andrew's road dealership overall.
An absolutely awesome experience. Everyone from start to finish was knowledgeable and courteous. I will definitely be going back.
Dick Smith Nissan on St Andrews Rd consistently offers Very nice customer service to its customers
From start to finish, the customer service was really good. I was greeted at the door of my car. They took pictures of the parts that needed repairs and made sure I understood The pricing as well as what needed to be done.
So I totally trust this dealership and its staff, which is most important to me because no one wants to feel like they are being sold a bunch of stuff they don’t need. So, that said, the only reason I didn’t give a 5 star was because I went in for an oil change, and to have them check why my breaks were squeaking when I drove in reverse, and it took three hours. OK so they were really busy that day, but three hours is really long to me. But, I’d rather wait that long and know ... Read More DealerRater - Mar 22, 2025
I had the transmission replaced on my 2013 Nissan Versa at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 labor). It was not until I called another auto company that I got a significantly lower price $5610.99 ($3601.58 transmission, $1381.21) that Justin agreed to give me the lower price when he should have tried to give me the best price as the customer in the beginning. I felt that the price Justin had quoted me was an example of price gouging. He also requested that I pay half down to start on ... Read More DealerRater - May 30, 2024
I've been bringing all of my Nissans to April since 2012. Excellent service and friendly staff members.